Terms of service

Introduction

Welcome to Bright Ocean Cleaning Services (“Company,” “we,” “our,” or “us”). These Terms of Service govern your use of our website https://brightoceancleaning.com/ and our cleaning services. By accessing our website or booking our services, you agree to be bound by these terms.

Services

Bright Ocean Cleaning Services provides residential and commercial cleaning services. Service details, pricing, and availability may vary and are subject to change without notice.

Booking and Scheduling

  • All bookings must be made through our website, phone, or approved communication channels.
  • Appointments are subject to availability.
  • You agree to provide accurate and complete information when booking a service.

Payments

  • Payment is due at the time of service unless otherwise agreed.
  • We accept approved payment methods as listed on our website.
  • Late or failed payments may result in cancellation or suspension of services.

Cancellations and Rescheduling

  • You may cancel or reschedule your appointment with prior notice.
  • Late cancellations or missed appointments may be subject to a cancellation fee.

Access to Property

  • Clients must provide access to the property at the scheduled service time.
  • If access is not provided, it may be treated as a missed appointment and may incur a fee.

Satisfaction Guarantee

We strive to deliver high-quality cleaning services. If you are not satisfied, please contact us within 24 hours, and we will make reasonable efforts to resolve the issue.

Client Responsibilities

  • Ensure a safe working environment for our staff
  • Secure pets or inform us in advance
  • Inform us of any fragile or valuable items
  • Provide necessary utilities (water, electricity)

Limitation of Liability

  • While we take care in providing our services, we are not liable for pre-existing damage or normal wear and tear.
  • Our liability is limited to the cost of the service provided.

Use of Website

You agree not to misuse our website, including:

  • Attempting unauthorized access
  • Disrupting website functionality
  • Using content without permission

Intellectual Property

All content on our website, including text, images, and branding, is the property of Bright Ocean Cleaning Services and may not be copied or used without permission.

Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

SMS Communication Terms

By providing your phone number, you agree to receive SMS messages related to:

  • Appointment confirmations and reminders
  • Service updates
  • Customer support

Message and data rates may apply depending on your carrier.

Opt-Out of SMS

You may opt out of SMS communications at any time by replying “STOP” to any message or contacting us directly.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date.

Termination

We reserve the right to refuse or terminate service at our discretion if these terms are violated.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the applicable jurisdiction.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: Info@brightoceancleaning.com
Phone: 720-915-5126
Website: https://brightoceancleaning.com/